Contact Us | BG ERP Solutions - Ask for Custom ERP Quotes & Demos

Q: How long does it take to get a reply?

Our team reviews all web forms and emails within 24 hours on business days. For immediate sales questions, feel free to call our direct number during office hours.

Q: Do you charge for product demonstrations?

No. All initial consultations, feature walk-throughs, and mock testing sessions are completely free of charge.

Q: Do you customize features for individual clients?

Yes. BG ERP Solutions is highly modular and customizable. If your business has unique workflows or requires specific integrations, our development team can design them.

Q: Can we call you for technical support directly?

Yes, our contact number connects you to our support center. We provid direct telephonic guidance for priority P1 tickets.

Q: Where is your head office located in India?

Our central engineering unit is located in Gurugram, Delhi-NCR, with regional support desks across other cities.

Q: Can we email our Excel files for migration audit directly?

Absolutely. You can email your database files securely to our onboarding desk to start the cleansing validation.

Q: Do you support WhatsApp chat options for client communication?

Yes, once registered, you get a dedicated WhatsApp support channel for quick help queries.

Q: Can we request a demo outside Indian business hours?

Yes, our international sales team can set up demonstrations matching your timezone schedules.

Q: Do you offer on-premise consultations for large factories?

Yes, our deployment engineers can visit your plant to audit physical operations before custom coding starts.

Q: Who should we contact for invoice and billing disputes?

You can email our finance desk at finance@bgerpsolutions.com or raise a ticket directly in your admin portal.

Send Us a Message

Our ERP specialists will review your requirements and respond within 24 business hours.

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Email Us

businessgamer.pro@gmail.com

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Call Us

+91 79008 82544

Mon - Sat, 9:00 AM - 6:00 PM

Reliable Support

Support Commitment & SLAs

As India's best ERP software company, we stand by our response-time commitments to keep your business running smoothly.

Priority Level	Issue Definition	Initial Response	Resolution Plan
P1 - Critical	Main billing terminal down, database connection failure, or system-wide lockout.	< 30 Minutes	Continuous engineering focus until resolved (usually < 2 hours).
P2 - High	Biometric sync lag, slow reports generation, or individual user access issue.	< 2 Hours	Same-day hotfix deployment.
P3 - Normal	General questions, custom module configuration help, or logo upload updates.	< 6 Hours	Next scheduled system update.

Common Queries

Contact FAQ

Quick answers to communication and consultation questions.